Terms of Service

1       Terms and conditions

These terms and conditions ("Terms", "Agreement") are an agreement between Tangible Services (“Tangible Services”, "Tangible Services", "us", "we" or "our") and you ("User", "you", “yours” or "your"). This Agreement sets forth the general terms and conditions of your use of the Tangible Services website and any of its products or services (collectively, "Website" or "Services"). This Agreement is effective from the date the you sign the client information sheet (CIF), the initial registration for services, customer/client acknowledgement of the agreement to terms and conditions, or by indicating acceptance (electronically or otherwise). For example, by clicking on “OK,” “Accept,” “Next,” or “Continue” buttons.

2       Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

3       User content and/or data

We do not own any data, information or material ("Content") that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

However, you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

3.1       Confidentiality

3.1.1      Nonuse and Nondisclosure

You and Tangible Services agree that during the term hereof and for two years after termination or expiration of this Agreement, or for such longer period as may be required by applicable law or regulation, all non-public information furnished or disclosed to the other pursuant to this Agreement (excluding your Data which shall be governed by section 3 and our privacy policy of this Agreement), including the terms of your Order/Client Intake Form(s) and proprietary information within the Application (the “Confidential Information”), shall be held in strict confidence by the other party, and will not be used other than as provided herein or made available or disclosed to any third party without the other party’s prior written consent.

Each party also agrees to restrict dissemination of such Confidential Information to only those persons in their respective organizations or third-party consultants or service providers who have a need to know such Confidential Information to perform the obligations set forth in this Agreement. Each party will be deemed to have fulfilled its confidentiality obligations under this Section 3 if it affords the other party’s Confidential Information at least the same degree of care it takes in protecting its own confidential information from unauthorized disclosure (but in no event using less than a reasonable degree of care).

3.1.2      Exceptions

Notwithstanding the above restrictions, neither party will have any obligation for any nonuse or nondisclosure of Confidential Information which

  1. Is now or subsequently enters the public domain through means other than disclosure by a party hereto in breach of the terms of this Agreement
  2. Is lawfully obtained from a third party without an obligation of confidentiality
  3. Is independently developed by such party or is already lawfully in the possession of the receiving party free of any obligation of confidence to the other party; or
  4. Is required to be disclosed by law, by court order or by order of any government or administrative tribunal having jurisdiction over the recipient, provided that the recipient must, to the extent legally permitted, notify the disclosing party of any such requirement prior to disclosure in order to afford such other party an opportunity to seek a protective order to prevent or limit disclosure, and the recipient will reasonably cooperate with the disclosing party’s efforts to obtain such protective order. Tangible Services will use information and data submitted to Tangible Services or developed in the course of providing the Services to compile statistical data in a de-identified aggregate manner with data of third parties. This statistical data shall be the property of Tangible Services and not deemed Confidential Information of Customer. Moreover, Tangible Services will have the right to use, sell and distribute such statistical data in other areas of the Services, including and not limited to, any benchmarking features that may be available in the Application.

3.1.3      Expiration

Upon termination or expiration of this Agreement, both parties agree to destroy all copies of written Confidential Information. Notwithstanding any of the foregoing, Tangible Services shall be entitled to keep copies of Confidential Information

  1. Preserved or recorded in any computerized data storage device or component (including any hard drive or database) or saved automatically to standard back-up or archival systems, and/or
  2. As required by applicable law or regulation; provided, that such Confidential Information shall remain subject to the confidentiality requirement of this Agreement. The disclosing party will retain all proprietary rights to the information it discloses hereunder, regardless of the expiration of the obligations set forth in this Sub-section 3.1.

4       Backups

We perform regular backups of the Website and Content. However, these backups are for our own administrative purposes only and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.

5       Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

6       Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

7       Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Tangible Services or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Tangible Services. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Tangible Services or Tangible Services licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Tangible Services or third-party trademarks.

8       Limitation of liability

To the fullest extent permitted by applicable law, in no event will Tangible Services, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for

  1. Any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Tangible Services has been advised as to the possibility of such damages or could have foreseen such damages.
  2. The maximum extent permitted by applicable law, the aggregate liability of Tangible Services and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Tangible Services for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

9       Warranties

Subject to section 8, Tangible Services represents and warrants that:

  1. We have title to the Services or the right to grant you the rights granted hereunder; and
  2. Your use of the Services in accordance with the terms of this Agreement will not violate any third party’s Canadian patent, copyright or trade secret rights.

9.1       Limited Warranty

Except as stated in section 9, support and services are provided “as is” without warranty of any kind, either express or implied. Tangible Services disclaims and excludes any and all other warranties or conditions including any implied warranties or conditions of title, non-infringement, merchantability or fitness for a particular purpose, irrespective of any course of dealing or performance, custom or usage of trade. You bear the entire risk as to the quality and performance of tools used to access our services.

Tangible Services does not warrant that:

  1. The tools or any component thereof (like web browsers, devices, extension or third-party software) will be uninterrupted,
  2. The use or operation will be error or defect free,
  3. The tools or any component thereof will always be accessible or available, or that all application defects will be corrected.

You will be solely responsible for the selection, use and suitability of the tools used to access our services, and Tangible Services will not have any liability related thereto.

9.2       Third Party Products

The Services may contain code, content, features, functionality, and components that are provided by third-parties. In addition, electronic filing and/or other products or services used in connection with the Services may be offered through Tangible Services but will be provided by third-parties. Furthermore, the Services may require data and information from third-parties in order to work properly.

ANY SUCH THIRD-PARTY PRODUCTS OR SERVICES SHALL BE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND BY TANGIBLE SERVICES. ALL RIGHTS AND OBLIGATIONS WITH RESPECT TO SUCH THIRD-PARTY PRODUCTS OR SERVICES SHALL BE GOVERNED EXCLUSIVELY BY THE TERMS AND CONDITIONS OF AGREEMENTS PROVIDED BY SUPPLIERS OF SUCH THIRD-PARTY PRODUCTS OR SERVICES AND YOU HEREBY RELEASE TANGIBLE SERVICES FROM ALL LIABILITY AND RESPONSIBILITY WITH RESPECT THERETO.

9.3       Remedies

You acknowledge that the Services and other proprietary information of Tangible Services are unique and that, in the event of any breach of this Agreement by Customer, Tangible Services may not have an adequate remedy at law, and will be entitled to seek injunctive or other equitable relief without the necessity of proving actual damages.

Unless specifically stated otherwise elsewhere in this Agreement, the various rights, options, elections, powers and remedies of a party or parties to this Agreement shall be construed as cumulative and no one of them exclusive of any others or of any other legal or equitable remedy, which said party or parties might otherwise have in the event of breach or default in the terms hereof.

10   Notices

Any notice or other communication required or permitted to be given hereunder shall be in writing and shall be delivered in person, transmitted by telecopy or similar means of recorded electronic communication or sent by registered mail, charges prepaid as and addressed to either your billing address or Attn: Legal Department, Tangible Services, 2711  Glen Smail Road, Prescott, Ontario K0E 1T0, you agree to always provide Tangible Services with your most current contact information, including your address, phone number, fax number and e-mail address.

11   Waiver

A party’s failure or delay to require compliance with any term of this Agreement, or to exercise any right provided herein, shall not be deemed a waiver by such party of such term or right. No failure or delay in exercising any right or remedy or requiring the satisfaction of any condition under this Agreement, and no course of dealing between the parties, shall operate as a waiver or legally bar a party from enforcing any right, remedy or condition. All waivers must be made in writing and signed by the waiving party and any such waiver on one occasion is effective only in that instance and only for the purpose that it is given and is not to be construed as a waiver on any future occasion.

12   Indemnification

You agree to indemnify and hold Tangible Services and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

13   Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

14   Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ontario, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Ontario, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

15   Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with https://www.WebsitePolicies.com

16   Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

17   Fees, payment and account activity

17.1   Fees:

Customer must pay to Tangible Services the Fees for the service as set forth on the Client Intake Form, and/or the websites ordering/payment forms. Additional Fees may apply for additional services (e.g. Adjustments triggered by errors that are not ours). Tangible Services reserves the right to increase a Fee at any time with at least thirty (30) days’ notice provided to Customer prior to any such Fee increase. All sales are final and fall into the support agreement for the respective service.

17.2   Insufficient funds and subscription lapse

In the event Customer’s payment gets declined for any reason, Tangible Services will lock your Online Accounts until you update the payment information and pay all arrears up to the date of reactivation of service. If you fail pay for 90 days from the due-date, then this Agreement shall automatically terminate, and you will remain liable for the aforementioned arrears and may be required to pay a reactivation fee prior to any future access to any service or other Tangible Services products.

17.3   Taxes

Fees are exclusive of any taxes, assessments or duties that may be assessed upon the Services provided under this Agreement or on third-party fees disclosed in an Order Form, including sales, use, excise, value added, personal property, electronic/Internet commerce, export, import, and withholding taxes. You are responsible for directly paying any such taxes assessed against it. Such taxes do not include taxes based upon Tangible Services’ income. Taxes are calculated on Services plus additional charges, where applicable. Taxes include provincial and local sales or use taxes and are based upon the Customer's address and/or the address(es) on the Order Form. Tax exemption certificates, if any, must be submitted at the time of order. You acknowledge that the Services may be a pre-written software of general application.

18   Term, Termination and Suspension

18.1   Term

Subject to the terms of subsection 15.2 - 15.4, your subscription to the services (including support) shall continue pursuant to the terms and conditions of this Agreement, unless you provide written notice of non-renewal to Tangible Services at least thirty (30) days prior to the expiration of your current Subscription term.

If you fail to pay any Fees within twenty (20) days of the due date, Tangible Services can deem it a termination of your Subscription. Notwithstanding the foregoing, subject to the terms of subsection 15.2 - 15.4, your Subscription to (a) Tangible Services shall continue until twelve (12) months from the date of Tangible Services acceptance of the Order Form and/or Client Information sheet.

18.2   Termination of Agreement for Cause by Tangible services

This Agreement, including all rights provided hereunder, may be terminated by Tangible Services for cause, in its sole discretion,

  1. immediately upon notice to Customer if Customer commits an incurable breach of the terms or conditions of this Agreement or
  2. (b) in the case of any other breach of the terms or conditions of this Agreement if such breach remains uncured 30 days after Tangible Services has provided written notice to Customer of such breach.

Termination of this Agreement pursuant to this subsection 15.1 will not require payment of a refund to Customer and will not affect:

  1. Customer’s obligation to pay any Fees due, or
  2. Any remedies available to Tangible Services by law or equity.

18.3   Effect of Expiration or Termination of Agreement

Upon any expiration or termination of this Agreement, all rights granted to you hereunder will immediately terminate and Tangible Services will have the right to immediately and indefinitely terminate your access to and use of the Services.

18.4   Suspension of Access

In addition to any other suspension or termination rights of Tangible Services pursuant to this Agreement, we may suspend or terminate your access to and/or use of, or otherwise modify, the services, and/or any Online Account or any Online Account Access Information without notice

  1. In the event you (including other person or entity acting through or on your behalf) are determined by us, in our sole judgment, to have or attempted to have damaged, harmed or misused our services, software, server, network or other systems;
  2. As necessary or appropriate to comply with any law, regulation, court order, or other governmental request or order or otherwise protect Tangible Services from potential legal liability or harm to its business,
  3. If you have obtained unauthorized access to the services or products as set forth in this Agreement. Tangible Services will use commercially reasonable efforts to notify you of the reason(s) for such suspension or termination action as soon as reasonably practicable unless such action is due to subsection (a) hereof.

In the event of a suspension (other than due to subsection (a) hereof), Tangible Services will promptly restore your access to the services as soon as the event giving rise to the suspension has been resolved as determined in our discretion. Nothing contained in this Agreement will be construed to limit Tangible Services’ actions or remedies or act as a waiver of Tangible Services’ rights in any way with respect to any of the foregoing activities. Tangible Services will not be responsible for any loss or damages incurred by Customer as a result of any termination or suspension of access to or use of the services as set forth in this Agreement.

19   Contacting us

If you have any questions about this Agreement, please contact us:

  • Toll free (800) 479-1203
  • Office (647) 361-2735
  • Mobile (613) 266-1726
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Post-mail: 2711 Glen Smail Road, Prescott, Ontario K0E 1T0

This document was last updated on April 1, 2018

Cookie Policy

1       Summary

This document is a part of our Terms of Service (TOS) and Privacy Policy (PPOL). For details of the respective documents you may visit the following web pages:

The purchase or use of our products or services indicates that you have read and accepted our Terms of Service and Privacy Policy. Thus, by purchasing or using our products or services, you also indicate that you have read our Cookies Policy.

Tangible Services reserves the right to update and modify the Cookies Policy at any time without notice. The updates will be aligned in accordance to the respective policy(ies). Continued use of our product and/or services after any modifications will constitute your agreement to such modifications. By using our website, you agree to cookies being used in accordance with our Cookies Policy.

2       Definition

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer. This allows the website to recognize and remember certain information about you when you revisit the website. The information kept in the cookie file can include which pages you visited, choices you have made from menus, any specific information you have entered into forms and/or the time and date of your visit.

3       Types of cookies:

3.1       PERSISTENT COOKIES:

These are stored on your computer/devices between browsing sessions until expiry or deletion. Thus, they are used to help the website ‘recognize’ your device when you return. They are also used to ‘remember’ your preferences and tailor services to you.

3.2       SESSION COOKIES

These are temporary cookies that expire at the end of a browser session or when you leave the site. Thus, they are used to help the website to ‘recognize’ your device as you navigate between pages during a single browser session. The main purpose is to increase the use-efficiency of the website. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.

4       OUR USE OF COOKIES

4.1       Session cookies

We use session cookies to store (if the visitor choses to do so) login credentials to facilitate the login process in subsequent visits. We use double authentication method so that if your login credentials are compromised, your information is still protected by another level of security.

4.2       We use Persistent cookies to:

  • Help us recognize you (or your device) as a unique user when you return to our website
  • Remember how you have customized your use of this site, such as your preferred currency and time zone
  • To help us understand how users use the website and help us improve the structure of our website. For this purpose, we collect and compile anonymous, aggregated information for statistical and evaluation purposes.

In general, cookies are designed to give you optimal usage of the we, by ‘recognizing’ the different technologies supported by the browser in use, or to speed up the loading time of visited pages.

In addition to cookies in our website, you may use payment processing sites (or banks) which have their own policies and terms of service. We make sure that the service providers we use have the appropriate policies and procedures in place to protect your privacy. However, please check the relevant third-party website for more information about their use of cookies.

At any moment, you are able to block, or elect not to use our, or the third-party cookies through your browser settings.

5       DO COOKIES INCLUDE PERSONAL DATA?

If there is a need for the collection of personal information, such as for creating accounts, then cookies may store personal information. At any moment of data collection, we make sure that the data is collected, stored (if the instance requires it), and used in accordance to the governing laws of Ontario and Canada. Visitors or clients are informed of the collection of personal data. This data will also be encrypted to render it inaccessible for unauthorized users.

We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

6       MANAGING COOKIES:

By default, browsers are configured to accept cookies. However, these settings may be changed to block cookies entirely, or to inform the user each time they are used. Detailed information about cookies and the options associated with them are available in each browsers’ settings.

Privacy Policy

1       Summary:

Tangible Services (“us,” “we,” or “our”) operates the TangibleServices.ca (https://tangibleservices.ca) website and corresponding mobile application and services (the “Services”).

Your privacy is important to us, and this privacy statement explains what personal data we collect from you, and how we use such data through our interactions with you and through our services: Tax Return preparation, Bookkeeping, Education & Training, and Computer & Network Services.

The information we collect is subject to the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA or the PIPED Act), Personal Health Information Protection Act (PHIPA), and the Freedom of Information and Privacy Act.

Tangible Services complies with the corresponding regulations of the laws detailed in the acts above, and we make sure that any of our affiliates and/or suppliers are also in compliance with the same, corresponding laws.

There are service-specific details that will be outlined when needed to explain additional information details and/or exceptions.

Tangible Services does not, and will not, sell any of your personal data and will only use the data in accordance to the need of the corresponding service.

This statement applies to Tangible Services’ interactions with you and the listed services.

The following inform you of details regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms of Service and Conditions.

2       Type of Data Collected:

2.1       Personal Data

Tangible Services collects data to operate efficiently and ensure accuracy of the services provided. You provide some of this data directly when you fill the client intake form (CIF), contact us for support/help, register for one of our events, programs and/or courses.

2.2       Usage Data

We get corresponding data when you interact with some of our technology (website, chat feature, emails, phone calls) from your device. For example, we use call display, and although not all of our pages use cookies, our registered-only pages, and our chat tool requires you to provide us with name and email address.

More pertinent information is required when registering for an event, program, and/or course. The payment processing service we use asks you to enter the corresponding data if paying via the internet, and our bank uses relevant information to process direct and email payments. The privacy Policy used on these cases are the one of the pertinent suppliers and/or bank.

If we obtain data from a previous Tax Return preparer, a former school and/or a previous service provider, we will obtain them through you and/or with your signed consent. We protect the data obtained from third parties in accordance to practices stated in this statement and the corresponding law.

You have the option to decline the collection of your personal data (in part or whole). However, for some services, exclusion of personal data will mean that we won’t be able to provide the corresponding service. This is mostly seen in Tax Return preparation, Bookkeeping, and Educational services.

2.2.1      Browser data

We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Services by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

2.2.2      Tracking and Cookies Data

We try not to use cookies, but since they are embedded in some of the technology we use to build our site(s), we use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

2.3       What we collect and keep securely:

The data we collect depends on the service requested. In general, we collect name and contact data. For Tax Return preparation, we collect corresponding and pertinent data and we do so through a Client Information Form (CIF) (from Tangible Services) and/or a T1013 form (from Canada Revenue Agency - CRA).

2.4       What we don’t keep

We do not keep credentials, like passwords, passwords hints and similar security information. You may provide such data when registering for an event, program, course and/or service. Such data is kept safely guarded by the appropriate data and security algorithms. At most, an in‑house server administrator will have access to your name, email, and user name. No person will have access to your password, and in case a password or login information is forgotten, our servers will give you the option to reset it.

We do not keep payment processing information. That part is governed by the privacy policies of our bank, your bank, the device and/or app you use to pay for the services rendered (like: interact, credit cards, email transfer, web payment).

3       How we use your data:

We use your data to improve the efficiency of the service offered. For example, if while preparing a Tax Return we see that a course or program in Bookkeeping would help you organize your records in a way that would minimize the amount of time in preparing your Tax Return, we may offer the appropriate course or program.

We use your data to continually improve the services we offer. This includes adding features and capabilities to facilitate access to service and/or corresponding support. For example, based on the data provided by you, we may offer a web-conference, 1-on-1 screen-share so that you can still access the service from the comfort of your home, office or while mobile (from where you have access to the internet).

From time to time, we may send surveys to aid in improvement of our services. In this case we would use your preferred method of communication on file to invite you to participate in the survey.

Tangible Services does not use what you provide in any communication or interaction with us (emails, chats, phone calls, voice mails, screen-shares, web-conferences) to advertise third‑party services or products. However, we may suggest products and/or services if you let us know the one you currently use does not meet requirements any longer.

We use the collected data mainly to improve the efficiency of the Services. Below are some examples:

  • To provide and maintain the Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Services
  • To monitor the usage of the Services
  • To detect, prevent and address technical issues

4       Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer and process the data, including Personal Data, to Canada.

Your consent to this Privacy Policy and/or your submission of such information represents your agreement to the transfer and processing of the data.

Tangible Services will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

5       Reasons we may share your personal data

5.1       Legal Requirements

Tangible Services may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Tangible Services
  • To prevent or investigate possible wrongdoing in connection with the Services
  • To protect the personal safety of users of the Services or the public
  • To protect against legal liability

6       Security of Data

The security of your data is important to us. However, while we strive to use commercially, progressive, adaptable and acceptable means to protect your Personal Data, we cannot guarantee its absolute security because no method of transmission over the Internet, or method of electronic storage is 100% secure against new attacks.

7       Service Providers

We may employ third party companies and individuals to facilitate our Services ("Service Providers"), to perform Service-related services or to assist us in analyzing how our Service is used. For example, Site, Google and Facebook Analytics, PayPal, Credit and Debit card processing apps, Direct and Bank payment processing applications. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8       Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g. government, other schools, and affiliates). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9       Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"), and any person consider a minor will need signed parental consent in order to acquire our Services.

Except for Tax Return preparation services, we do not knowingly collect personally identifiable information from any minor. For Tax Return preparation services, we collect dependent information by following the corresponding CRA rules, regulations and/or policies. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10   Changes to This Privacy Policy

We may update our Privacy Policy from time to time and we will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email, your prefer method of contact, and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11   Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • By visiting this page on our website: https://tangibleservices.ca/contac
  • By phone number: 800.479.1203, 647.361.2735, or 613.266.1726

About Us

We are a dedicated team with:

  • More than 15 years of experience in Tax Return Preparation and Bookkeeping
  • More than 18 years of experience in Education, Training, Computers and Information Technology

We offer services in HyFlex mode Anytime-Anywhere and as fast as you want

Contact us for information. Email: infoa@tangibleservices.ca, Phone: +1 800.479.1203, +1 647.361.2735, or +1 613.266.1726 (WhatsApp, Text and mobile)

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